The booking may be cancelled without charge until 4 days before arrival. After this point in time the accommodation price must be paid without any booked additional services for the first 30 days. After arrival the reservation can be cancelled until 14 days before check out at any time. After this point in time the accommodation price must be paid without any booked additional services for 14 days.
In case of cancellation or no-show for a stay booked according to the Smart rate, refund of the accommodation price is not possible.
Special obligation to register in lodging accommodations
According to the statutory provisions pursuant to sec. 29 para. 1 of the German Federal Registration Act (Bundesmeldegesetz, BMG) any natural person who stays for longer than six months in a lodging accommodation, must register at the registration authority in charge within two weeks after moving in. For persons that do not have their permanent residence in Germany, the registration obligation applies if the stay lasts longer than three months.
To view or download the complete Terms & Conditions, please click on your location in the red box on the right.